Cadillac and its parent company, General Motors, have launched a customer satisfaction program to address an issue associated with a cracked rear liftgate panel on certain Cadillac Lyriq 2023 units.
Problem: Affected Cadillac Lyriq 2023 units may have an issue in which interior trim panels formed from liftgate assemblies are susceptible to cracking in cold ambient temperatures.
Danger: there are no security issues associated with this issue.
The fix: dealer technicians will replace the liftgate assembly with a new unit, requiring removal of the top rear spoiler, two interior trim panels, lock lock assembly and latch cover from the original liftgate assembly.
Affected components: rear elevator door panels.
Affected vehicles: 2023 Cadillac Lyriq.
Number of affected vehicles: Cadillac did not disclose how many Lyriq 2023 units were affected by this customer satisfaction program.
The next step: owners of affected Cadillac Lyriq 2023 units will be notified by Cadillac with instructions to make an appointment with the dealer of choice. To find out if a particular vehicle is affected by this customer satisfaction program, owners can contact Cadillac directly using the contact information below.
Contact information:
- Customer satisfaction program number: N222384530
- Cadillac customer service: 1-800-333-4223
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